Office closure

Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.

Decision report 201003739

  • Case ref:
    201003739
  • Date:
    November 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    School Transport

Summary
Mr C complained about the council's appeal procedure for provision of school transport. He complained that the council failed to consider the information he provided in his appeal on behalf of his children in a fair and competent manner; that the council's appeal process was not 'open, fair and transparent;' and that in providing information on the process, the council misled Mr C over his right of appeal against the process and decision.

Our investigation found that the council had considered Mr C's appeal in line with their agreed process. There was no evidence that the council had not assessed the walking route in accordance with requirements and guidelines and we found that the council had advised Mr C of the outcome of his appeal within the agreed timescale.
 

Updated: March 13, 2018