We are Scotland's Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most public services in Scotland.
Make a complaint
Find out how to raise concerns about a public service.
Already complained to the organisation?
Escalate your complaint to the Scottish Public Services Ombudsman (SPSO).
For Organisations
Information about the Model Complaints Handling Procedures for individual sectors under our remit and resources to support public service organisations in handling complaints
Findings
Browse or search our database of complaint findings across all sectors under our remit.
Training
Enhance your complaints handling skills with SPSO training.
Explore our courses for frontline staff and investigators.