Office closure

Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.

Decision report 201204986

  • Case ref:
    201204986
  • Date:
    July 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    other

Summary

Mr C, who is a prisoner, complained that prisoners only had access to water which was not as good quality as the water available to staff in his prison. Our investigation established that this was not the case. Staff and prisoners had access to water coolers of different types. For reasons of flexibility, staff tended to have the type with bottled water and prisoners tended to have the type that require proximity to a water tap (at which point the water went through a filtration process). In any case, we found that prisons were not required to provide anything other than normal tap water for prisoners.

Mr C considered that the prison's reply to his complaint about the above was wrong because he thought it conflicted with another reply he had received. However, we were satisfied that this was not the case.

Updated: March 13, 2018