Office closure

Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.

Decision Report 201305336

  • Case ref:
    201305336
  • Date:
    August 2014
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    housing statutory repair notices, haa areas and demolition orders

Summary

Mr C was unhappy about the cost of repairs carried out to his communal roof under a statutory repair notice. He said that the final invoice was considerably higher than the original quote, and he had not received a satisfactory explanation as to why that was the case.

We found, however, that the council had explained on more than one occasion, and in considerable detail, why the final invoice was higher. They had also apologised for failing to keep owners informed of the increasing costs while the work was being carried out. We did not uphold his complaint.

Updated: March 13, 2018