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Case ref:201407367
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Date:November 2015
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Body:Business Stream
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Sector:Water
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Outcome:Resolved, no recommendations
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Subject:incorrect billing
Summary
Mr C is self-employed, running a small business from premises next to his home. He complained that Business Stream pursued him for charges for water and waste water services, despite his business premises having no water or sewerage facilities.
We did not issue a finding on this complaint as it was resolved to Mr C's satisfaction following a review of their previous position by the water authorities concerned.