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Case ref:201502011
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Date:November 2015
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Body:Lothian NHS Board
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Sector:Health
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Outcome:Not duly made or withdrawn, no recommendations
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Subject:complaints handling
Summary
Ms C complained to the board but was unable to obtain a reply. A short time after we approached the board on her behalf, the board replied to her, and Ms C told us she therefore wished to withdraw her complaint, given that the board's reply had been very detailed and helpful.