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Case ref:201507834
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Date:November 2016
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Body:Forth Valley NHS Board
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:admission / discharge / transfer procedures
Summary
Ms C's partner (Mr A) was admitted to the A&E department at Forth Valley Royal Hospital, where he died. Mr A's mobile phone was not listed among his valuables and could not be found. Ms C made a formal complaint to the board but the phone could not be located. Ms C said that the phone contained images of her late partner and their child that could not be recovered.
Our investigation focused on the efforts made to locate the phone and/or to find out where and when it had gone missing. We were satisfied that, although ultimately unsuccessful, the board took reasonable actions to try to locate the phone.