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Case ref:201601004
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Date:January 2017
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Body:Glasgow City Council
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Sector:Local Government
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Outcome:Not duly made or withdrawn, no recommendations
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Subject:complaints handling (incl social work complaints procedures)
Summary
Mr C complained to us about the council's assessment of his mother (Mrs A)'s residential care charges. Mr C did not have power of attorney for Mrs A, and he had not progressed his concerns to a social work complaints review committee (CRC). We looked at the council's handling of the complaint because of the difficulties Mr C was having in progressing his complaint and because the council did not give him a timely response after they received permission from Mrs A's attorney. The council sent a detailed response to Mr C and offered to convene a CRC.