-
Case ref:201602406
-
Date:March 2017
-
Body:The City of Edinburgh Council
-
Sector:Local Government
-
Outcome:Not upheld, no recommendations
-
Subject:complaints handling (incl social work complaints procedures)
Summary
Mr C complained that the council's social work department did not investigate his complaint, as he submitted it after their deadline. We found that Mr C did submit his complaint after the council's deadline, and that the council had followed their procedures. We did not uphold Mr C's complaint.