Office closure

Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.

Decision Report 201608264

  • Case ref:
    201608264
  • Date:
    January 2018
  • Body:
    Irvine Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Ms C complained about the housing association's response to her reports of damp in her property.

The association investigated and they found no evidence of damp. They said that the problems were caused by condensation and they gave advice about heating and ventilation. We were satisfied that the association had taken reasonable action to investigate the issues and that they had provided the appropriate advice. As such, we did not uphold Ms C's complaint.

Updated: March 13, 2018