You can complain if you think that we have not met our service standards. See our Customer Service Standards page for more information.
Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
How can I complain about your service?
Updated: April 20, 2018