Office closure

Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.

If a lot of people complain about something, are you more likely to investigate it?

No - we treat each complaint on its own merits. And our Act does not allow us to accept petitions or other broad based community representations.

We take the view that a single complaint made by an individual carries just as much weight as a group of people making a complaint. So when we get a large number of complaints about a particular issue, such as building a school or the closure of public facilities, we don’t treat the subject matter any differently from when someone brings us a complaint that only affects them.

Updated: April 20, 2018