Overview
The complainant (Mr C) was concerned that there had been excessive delay by The City of Edinburgh Council in arranging the Social Work Complaints Review Committee (CRC) he had requested.
Specific complaint and conclusion
The complaint which has been investigated is that the Council failed to arrange the CRC within a reasonable time (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) review their procedures for arranging Social Work Complaints Review Committees; and
- (ii) make a payment to Mr C of £200 for the unnecessary delay in arranging the CRC.
The Council have accepted the recommendations and will act on them accordingly.