Overview
The complainant is the Chairman of the Tenants' and Residents' Association of a multi-storey building and made his complaint on their behalf. They were unhappy about North Lanarkshire Council's handling of the internal communication system to the concierge station.
Specific complaints and conclusions
The complaints from Mr C which I have investigated are that:
- (a) the Council failed to repair the internal communication system to the concierge station (not upheld);
- (b) the Council failed to repair the internal door entry system (not upheld); and
- (c) the Council failed to ensure the provision of a proper communication system for the lifts in the event of breakdown (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.