Overview
The complainant (, Mr C), complained about the way in which South Ayrshire Council (the Council) handled his planning application and alleged that it failed to receive fair and proper consideration.
Specific complaint and conclusion
The complaint which has been investigated is that Mr C's planning application failed to receive fair and proper consideration (not upheld).
Redress and recommendations
The Ombudsman recommends that in the future the Council bear in mind the possible consequences to planning applicants from any changes they may make in their internal policy and, that they seek to keep them (or their agents) advised.
The Council have accepted the recommendations and will act on them accordingly.