Overview
The complainant (Mr C) lived adjacent to a hotel (the Hotel), which received planning consent for an extension. During the construction of this extension, Mr C raised a number of concerns about the access to the site by contractors by way of a private road that was granted by Fife Council (the Council).
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
(a) did not adequately monitor access to a development site (upheld); and
(b) did not communicate adequately with Mr C over this matter (upheld).
Redress and recommendations
The Ombudsman recommends that the Council apologise to Mr C for any added distress and inconvenience caused by insufficient monitoring of a contractors' use of a private access road and for shortcomings in their communications over this matter.
The Council have accepted the recommendations and will act on them accordingly.