Overview
The complainant (Miss C) raised concerns that the Scottish Commission for the Regulation of Care (the Care Commission) did not carry out an adequate investigation of a complaint she made about the quality of care her mother had received at a residential care home. She also complained that a further complaint that she made to the Care Commission in October 2005 was not properly investigated.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Care Commission did not carry out an adequate investigation of Miss C's complaint of 30 April 2005 (not upheld); and
- (b) the Care Commission did not adequately investigate Miss C's complaint of 14 October 2005 (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.