Overview
The complainant (Mr C) bought a recently constructed property in a small rural development. He and other residents experienced a problem with low water pressure in the water supply to their homes. He considered that to be as a result of South Lanarkshire Council (the Council) not taking appropriate action when the developer informed them of a change in source of the water supply a year after planning consent was granted.
Specific complaint and conclusion
The complaint which has been investigated is that the Council, in dealing with the planning application for the development, failed to ensure that the developer provided an adequate water supply to the site (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) apologise for their failure to take appropriate action in respect of the letter of 4 September 2006 from the developer; and
- (ii) consider, in the light of the circumstances detailed in this report, whether they should contribute to the costs incurred in securing a satisfactory water supply.