Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201803667 | University of Edinburgh | complaints handling | Upheld, recommendations | September 2020 |
201804510 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | September 2020 |
201804945 | South Lanarkshire Health and Social Care Partnership | care in the community | Some upheld, no recommendations | September 2020 |
201805026 | Renfrewshire Health and Social Care Partnership | policy / administration | Upheld, recommendations | September 2020 |
201805588 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2020 |
201806888 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2020 |
201807030 | North Ayrshire Council | communication / staff attitude / confidentiality | Upheld, recommendations | September 2020 |
201807344 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | September 2020 |
201807591 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | September 2020 |
201808288 | Highland NHS Board | adult social work services (highland nhs only) | Upheld, recommendations | September 2020 |