Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.
You can read the responses to our consultation on this plan elsewhere on our website.
The plan as laid before Parliament is now available to read in full (PDF, 1.59MB).
SPSO Strategic Plan 2018-2020 Laying Letter - 22 March 2018 (PDF, 55KB)