Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201302473 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |
201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
201302781 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2014 |
201302839 | Scottish Government D-G Planning and Environmental Appeals | policy/administration | Upheld, no recommendations | April 2014 |
201303020 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | April 2014 |