| 201301666           | 
                                                                                        A Medical Practice in the Ayrshire and Arran NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201301712           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201301781           | 
                                                                                        University of Strathclyde           | 
                                                                                        academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201301796           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201301844           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201301999           | 
                                                                                        Business Stream           | 
                                                                                        policy/administration           | 
                                                                                        Resolved, action taken by body to remedy           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201302062           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201302314           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201302543           | 
                                                                                        West Lothian Council           | 
                                                                                        noise pollution           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        February 2014           | 
              
          
                                                                                        | 201302585           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Complaint withdrawn           | 
                                                                                        February 2014           |