Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201805239 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, recommendations | April 2019 |
201806118 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
201806707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2019 |
201700144 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2019 |
201700711 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
201701267 | Lothian NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2019 |
201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
201703748 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2019 |
201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 |