Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201305717 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2014 |
201305723 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2014 |
201305865 | Aberdeen City Council | council tax | Upheld, recommendations | September 2014 |
201305939 | University of the Highlands and Islands | complaints handling | Some upheld, recommendations | September 2014 |
201306031 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | September 2014 |
201306078 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2014 |
201306145 | University of the Highlands and Islands | teaching and supervision | Not upheld, recommendations | September 2014 |
201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |