Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201303377 | Scottish Prison Service | legal correspondence | Some upheld, recommendations | May 2014 |
201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |
201303682 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
201303813 | Scottish Prison Service | personal property | Resolved, no recommendations | May 2014 |
201304213 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | May 2014 |
201304327 | University of Edinburgh | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
201304371 | Edinburgh Napier University | academic appeal/exam results/degree classification | Upheld, recommendations | May 2014 |
201304407 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2014 |
201304427 | Fife Council | aids and adaptations | Not upheld, no recommendations | May 2014 |
201304436 | Glasgow City Council | civic amenity/waste | Some upheld, recommendations | May 2014 |