Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 |
201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 |
201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 |
201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 |
201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 |
201300258 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 |
201300285 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | December 2013 |
201300408 | Dumfries and Galloway Council | council tax | Not upheld, no recommendations | December 2013 |
201300450 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2013 |