Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201204151 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2013 |
201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
201204423 | Business Stream | incorrect billing | No decision reached | May 2013 |
201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 |
201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 |
201101537 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
201102497 | Glasgow Caledonian University | policy/administration | Upheld, recommendations | April 2013 |
201103288 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | April 2013 |
201103307 | Care Inspectorate | complaints handling | Not upheld, recommendations | April 2013 |