| 201201771 |
Western Isles NHS Board |
admission, discharge and transfer procedures |
Upheld, recommendations |
March 2013 |
| 201201776 |
Scottish Prison Service |
legal correspondence |
Upheld, recommendations |
March 2013 |
| 201201865 |
Scottish Prison Service |
supplies of books, newspapers, etc |
Not upheld, no recommendations |
March 2013 |
| 201201910 |
Perth and Kinross Council |
handling of application (complaints by applicants) |
Not upheld, no recommendations |
March 2013 |
| 201201916 |
Business Stream |
charging method / calculation |
Some upheld, action taken by body to remedy, no recommendations |
March 2013 |
| 201202019 |
A Medical Practice in the Lothian NHS Board area |
clinical treatment / diagnosis |
Not upheld, no recommendations |
March 2013 |
| 201202051 |
Grampian NHS Board |
clinical treatment / diagnosis |
Not upheld, no recommendations |
March 2013 |
| 201202112 |
Scottish Prison Service |
behaviour related programmes (including access to) |
Not upheld, no recommendations |
March 2013 |
| 201202173 |
Lanarkshire NHS Board |
policy/administration |
Some upheld, recommendations |
March 2013 |
| 201202244 |
Blackwood |
complaints handling |
Some upheld, recommendations |
March 2013 |