Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |
201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |