Office closure
Our offices will be closed for visitors on Wednesday 28 and Thursday 29 February 2024 and will reopen on Friday 1 March 2024. You can still make a complaint via our online form but we will not be able to respond until we reopen.
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |
201200145 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
201200160 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
201200240 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | December 2012 |
201200259 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2012 |
201200268 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |